Orders being cancelled. Be sure to post your experiences here: http://www.resellerratings.com/store/Central_Computers

December 11th 2008

Dear Customer,

Once again, I would like to apologize for the confusion regarding your recent Linksys order. All sales and promotional rebates are effective so long as supplies last and demand for this product completely overwhelmed our stock and that of our suppliers. The manufacturer%u2019s rebate was created to help liquidate a small amount (16 units) of inventory at our retail stores. Shortly after that, our distributor intiated a short term price drop, which was reflected on our website%u2019s price. We attempted to order inventory from our distributor, but we were not able to, as we were notified that these two promotions were not authorized to act concurrently.. Understanding that this had become a problem, we contacted the manufacturer and distributor in hopes of finiding out a resolution. Although we could not acquire the full amount we needed, we were able to secure an additional 150 units to provide the customers who were the first to order.

The delay in notification was due to the length of time it took to negotiate with our vendors to try and secure new stock at the promotional price. We regret not notifying our customers earlier about the situation. We hope that you will understand that this was not some sort of "bait-and-switch" situation or deceptive promotion. We were simply overwhelmed by unexpected demand and tried our best to meet it, but could not get enough supplies from our vendors to do so.

We understand that this notification comes much later than it should have and we regret the inconvenience that this causes. Along with a full refund of any payments made, we would like to offer you a $10 gift card effective for any purchase in our stores or on our website. And, if you would be placing a mail order, we would like to offer you free shipping on your next order.

While we would love to fulfill all orders at the promotional price, we would have to lose tens of thousands of dollars to do so. As a small chain of independent stores struggling to survive in a world of national chains and online discounters, this is simply not something we can afford to do. We hope you can understand our situation in this matter.

We will be emailing you a gift card number and instructions shortly.

Again, we apologize for the late notice and for not being able to obtain additional supply to fulfill all orders on this promotion. If you have additional concerns or complaints regarding this situation, please contact me with them.

Craig Yeung
General Manager"